Medical Office Assistant

Starts August 2017

Ends April 2018


8am – 1pm

1050 Clock Hour

Certificate Program

  • Tuition

  • Supplies & Fees


    Up to 67% LESS than other schools!



This exciting career offers students the opportunity to obtain the training needed to assist physicians both in the clinical (back office) area and in the administrative (front office) setting. The duties of Medical Assistants vary from office to office, depending on the office location, size, and specialty. In small practices, they are usually “generalists”, handling both front office and clinical duties and reporting directly to an office manager, physician, or other health practitioner. Clinical duties vary according to state laws and include taking medical histories, recording vital signs, explaining treatment procedures to patients, preparing patients for examination, and assisting the physician during the examination. They may collect and prepare laboratory specimens and prepare and administer medications. Graduates have the opportunity to work as a Clinical/Medical Assistant, Clinical Technician, Medical Office Assistant, Phlebotomist, EKG Technician, Medical Receptionist, Medical Secretary, and Medical Office Insurance Specialist. The program prepares the student to take the AMT Registered Medical Assistant examination. Students may also make application for the NCCT Phlebotomy Technician examination (NCCT fee is not included in cost of program).


Program Content:

Program Orientation (prior to first day of class) Introduction to Medical Terminology Human Anatomy, Pathology & Applied Medical Terminology
Keyboarding/Word/Excel/EHR Administrative Medical Office Procedures
Medical/Clinical Office Procedures I
Medical/Clinical Office Procedures II
Principles of Pharmacology
Medical CPT/ICD Coding I
Computerized Medical Insurance Billing Introduction to Medical Transcription Employment/Job Placement Seminar
Supervised Clinical Externship

Important Note: Franklin Technology Center programs are based on clock hours and may not be transferable to other education facilities. Franklin Technology Center requires students to maintain a 90% attendance and an overall “C” course average during the program. Students are not certified/registered upon graduation from the program. Students must meet national testing organization entrance requirements and successfully complete their examination to become certified/registered. Contact the Medical/Clinical Assistant Program Coordinator at 417-659-4406 for more information.



Jackie Ireland, Medical Office Assistant instructor at Franklin Technology Center, has been a Medical Assistant since 1992.  Jackie has a Degree in Medical Assisting along with being a Registered Medical Assistant and a National Certified Phlebotomy Technician. Jackie has her Teaching certificate through the Department of Elementary and Secondary Education with the state of Missouri.

For the past 15 years, Jackie has taught all the clinical procedures and some of the administrative procedures for the Medical Office Assistant Program here at Franklin Technology Center.

Jackie takes her job seriously as she trains students to draw blood, take vitals and give injections. When students leave class Jackie takes pride knowing that students can perform the duties as a medical assistant.

Jackie stays current with medical assistant requirements by keeping up with her continuing education and staying on top of her phlebotomy skills working PRN for Freeman Hospital in Joplin as a phlebotomist.

In her spare time, Jackie can be found riding her Harley with her husband and son and keeping involved with her church.


Medical Office Assistant Program Coordinator

Leisa joined Franklin Technology Center in 2001. She has been the Medical Office Assistant Program Coordinator for the past nine years. In addition to being the Medical Office Assistant Program Coordinator, she is also an instructor for some of the courses. Her primary areas of teaching are coding,
administrative medical procedures, and insurance & billing.

Leisa holds numerous professional certifications. She is a Registered Medical Assistant, Certified Professional Coder, and a National Certified Medical Office Assistant.

One of Leisa’s favorite duties as the program coordinator is meeting with prospective students and informing them about all the great things Franklin Technology Center has to offer. One of the most rewarding aspects of her job is hearing from past graduates and how going to Franklin Tech changed their lives for the better.

A life-long native of southwest Missouri, Leisa is married and has one adult son.


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**tuition and fees for 2017-2018 are estimates only and are subject to change**

A NON-REFUNDABLE Application Fee of $50 is required prior to acceptance into program.


Franklin Technology Center